Gazifère
becomes
Enbridge Gaz Québec
Understanding my bill
Natural gas is the least expensive source of energy! But even though using natural gas saves you money, it is normal to want to know about the different items listed on your bill. As a distributor, our rates are adjusted four times a year after being approved by the Régie de l’énergie. To better understand your bill, click below:
Pre-Authorized Payment Plan
Give yourself a break with the Pre-Authorized Payment Plan (PAPP). Keep receiving your bill by mail or email, and the amount you owe will be debited from your bank account on the due date indicated!
Credit card
You can pay your bill by Visa or MasterCard through the Paymentus automated phone system. Simply call 1 844 851-5625.
Are you registered with the Customer Portal? If so, you can access Paymentus through the Customer Portal to pay by credit card. Click here to access the Customer Portal or to register.
Paymentus charges 1.75% of every credit card payment amount. That service fee shows up on your credit card statement.
Budget Billing Plan
The Budget Billing Plan (BBP) helps you manage your budget optimally by spreading your annual cost of natural gas consumption over 12 payments. Your monthly payments are reviewed in April and September to ensure that they reflect any variation in your consumption and in the cost of natural gas.
To sign up, contact our Customer Portal by calling 819 771-8321 or writing to infogaz@enbridge.com. Not signed up? Click here to use our online services to sign up.
Conditions of Natural Gas Service and Tariff
The conditions of service apply to all of our customers, and are approved by the Régie de l’énergie further to public hearings. These set the billing methods, the conditions related to the distribution of natural gas, rates and customers’ rights and responsibilities.
Please note that Western Buy/Sell service is no longer available since May 1st, 2024.
Previous Conditions of Service and Tariff
Rate adjustment FAQ
Paying my bill
You have several options. Through your banking institution (website or app, ATM or teller, or phone), or, given that your time is valuable, through the Pre-Authorized Payment Plan!