We are here to help you
Your satisfaction is our priority. We aim to offer quality service, and one of the ways we use to achieve this is by listening to you.
If you would like to comment or express your dissatisfaction about a service you received, we certainly want to hear about it! The quality of Enbridge Gaz Québec’s relationship with its customers is an essential value in our company.
Here is how you can convey your experience with one of our employees or sub-contractors:
1. Contact one of our representatives in the Customer Centre
Your comments will be recorded and every effort will be made to find a solution.
- By calling 819 771-8321
- By emailing serviceclient@enbridge.com
2. If you are not satisfied with the response, submit your formal complaint via our online form below.
Comments and Complaints Form
You will be sent the results of the review of your comment or complaint in writing within 60 days after receipt of your form. We thank you for taking the time to inform us of your experience. The quality of its relationship with its customers is an important value for Enbridge Gaz Québec.
3. If you are dissatisfied with Enbridge Gaz Québec’s decision, ask the Régie de l’énergie to address your complaint.
If you disagree with Enbridge Gaz Québec’s decision, you can ask the Régie de l’énergie to examine your complaint. This written request must explain the reasons for your disagreement and be accompanied by a copy of Enbridge Gaz Québec’s response and a payment of $30 payable to the Régie de l’énergie.
Fill out the online form directly on the Régie’s website (in French only).
