Submit a comment - Enbridge Gaz Québec

Submit a comment

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We are here to help you

Your satisfaction is our priority. We aim to offer quality service, and one of the ways we use to achieve this is by listening to you.

If you would like to comment or express your dissatisfaction about a service you received, we certainly want to hear about it! The quality of Enbridge Gaz’s relationship with its customers is an essential value in our company.

Here is how you can convey your experience with one of our employees or sub-contractors:

1. Contact one of our representatives in the Customer Centre

Your comments will be recorded and every effort will be made to find a solution.

2. If you are not satisfied with the response, submit your formal complaint via our online form below.

Comments and Complaints Form

You will be sent the results of the review of your comment or complaint in writing within 60 days after receipt of your form. We thank you for taking the time to inform us of your experience. The quality of its relationship with its customers is an important value for Enbridge Gaz.

    Personal information

    Contact details

    Reasons for your comment or complaint

    Attachments

    If you wish to send us documents (invoices, emails or other), please submit them here.

    3. If you are dissatisfied with Enbridge Gaz’s decision, ask the Régie de l’énergie to address your complaint.

    If you disagree with Enbridge Gaz’s decision, you can ask the Régie de l’énergie to examine your complaint. This written request must explain the reasons for your disagreement and be accompanied by a copy of Enbridge Gaz’s response and a payment of $30 payable to the Régie de l’énergie. The Régie de l’énergie reimburses the complainant for the $30 fee charged for the examination of a complaint when it considers the complaint to be founded.

    • Fill out the online form directly on the Régie’s website regie-energie.qc.ca
    • You can choose to proceed in writing and not through the Régie’s website. You have 30 days after Enbridge Gaz’s decision.

                              Régie de l’énergie

                              500 boulevard René-Lévesque Ouest, bureau 5100

                              Case postale 43

                              Montréal, H2Z 1W7

      • By fax: 514 873-2070
    Gazifère becomes Enbridge Gaz Québec